LaserAway's Response To The Coronavirus

Updated October 9th, 2020

It’s official—we are thrilled to announce that we have fully opened and performing ALL treatments across all locations! Hours at most locations are back to normal (8am-8pm every day). Please know that this was not a decision we made lightly, and it was made only after careful and rigorous safety measures were put in place and standards were met. All our COVID-19 safety protocols, including mandatory masks, temperature checks and social distancing, are still in effect. Keep scrolling to learn more about how we’re keeping you safe for your next appointment!


Every LaserAway location that meets our strict medical safety guidelines and is deemed safe to reopen by relevant government agencies will implement the following protocols: 


Signs are displayed on the front glass area indicating that all social distancing guidelines must be strictly followed and only scheduled patients may enter the clinic. 


All surfaces in the front office and treatment room will be thoroughly cleaned and disinfected between patients, including treatment beds, tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, equipment and anything else touched during the treatment. 

All non-fixed “touch points” (brochures, tester products, books, magazines, stand up advertisements, etc.) have been removed from the clinic and all tables and counters are clear. All beverage options in the lobby have been removed from the clinic.


All medical staff will be wearing masks & gloves at all times.

All front desk staff will be wearing masks at all times, and gloves per protocol.

All front desk & medical staff will receive daily body temperature screenings when they arrive at the clinic, and anyone with a temperature at or above 100.4 degrees fahrenheit or experience a cough/respiratory symptoms will be asked to leave the clinic, seek medical care immediately and quarantine/self-isolate as directed. 

Each employee must also pass a Pre-Shift Wellness Questionnaire . All medical staff will be following proper PPE guidelines for face and body treatments.


Below is a list of things you’ll need to be aware of for your next LaserAway visit. We know some of these aren’t ideal, but they will contribute to keeping LaserAway locations safe and open for business. If you have any questions, please give us a call!

  • New patients will need to register online with LaserAway before arriving at your appointment.
  • You will be required to wear a mask or face covering & use hand sanitizer while in the clinic. If you don’t have a mask or sanitizer, they will be provided.
  • You will be required to take a body temperature screening upon your arrival. This will be performed by a LaserAway staff member at the front office before bringing you into the treatment room. If you have a fever over 100.4 degrees fahrenheit, a cough, or any respiratory symptoms, you’ll be asked to leave and visit a healthcare facility immediately.
  • You will no longer be allowed to bring anyone to your appointment with you. This includes partners, children, friends and pets (American Disability Act animals are allowed, but emotional service animals are not). The only exception is parents accompanying a minor, which is permitted but not required.
  • All your pre & post-care instructions will now be provided electronically.


pic of doctor sara
pic of doctor blossom

How did we decide on these measures? By tapping our top medical talent to lead the charge. Clinical Directors Blossom Hashemi (MSN, BS, FNP-C) and Sarah Higgins (NP) both worked on the front lines of COVID’s epicenter in New York, and used their invaluable experience and knowledge to help prepare our locations for a safe, responsible reopening.


Staying under quarantine? We’re here for you with NEW virtual consultations. Book now for a one-on-one, face-to-face video chat (or phone call!) with one of our specialists who will hook you up with the personalized treatment planning and skincare advice you love and expect from us—all while staying safe at home. 

You’ll even be able to book your next treatments for when a location near you is open, and take advantage of some awesome deals!


We at LaserAway are committed to supporting our local communities, especially during this time of crisis. Our team members across the country have mobilized to donate the Personal Protective Equipment (PPE) in our clinics to local hospitals, fire departments and police departments so that the healthcare workers and first responders on the front lines of this pandemic can use them to save lives and stop the spread of COVID-19.

We’re also mobilizing our social media followers and influencer partners to spread the word by launching the #PPEChallenge! We’re encouraging med spas, dermatologists, plastic surgeons and anyone else who has PPE they are not using to donate to their local hospitals and first responders. We will reshare anyone who donates, provided they post a pic on Instagram using #PPEChallenge and tag @laseraway.


When Will LaserAway Locations Open Again?

All of our locations have officially reopened, and they will remain open as long as it is safe! Reopening our locations is not a decision we take lightly, and we want to take the time to make sure we do it right—with our top priority, as always, being your health and safety.

I called or emailed a LaserAway associate. When can I expect to hear back?

Our team is working hard to respond to each and every one of you, and will get back to you as soon as we can.

What happens if I want to schedule a consultation?

Great news—we have virtual consultations! Book now for a free, one-on-one video chat (or phone call) with one of our specialists. They’ll be able to give you a skincare assessment, a personalized treatment program and schedule your next appointment for when we reopen.


“Sheltering in place” can be challenging—but we’re here to help. Scroll below for tips and tricks from our Life by LaserAway team for staying healthy and living well during this difficult time. 

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